Win44bet Privacy Policy — How We Protect Your Data

1. Introduction and Data Controller

This Privacy Policy describes how the win44bet, the operator of the platform available at win44bet.best, collects, uses, stores, and protects its users' personal data in accordance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018) and other applicable regulations in Brazil.

Win44bet acts as data controller under the LGPD — meaning it determines the purposes and means of processing the personal data collected through the platform. For specific payment processing purposes, win44bet may act jointly with authorized operators, such as payment gateways and identity verification providers.

By using win44bet's services — whether betting on the Brasileirão Série A, playing Live Casino, trying crash games like Aviator, or simply logging into your account — you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, we recommend not using the platform's services and reaching out to us at suporte@win44bet.best before making any decisions.

2. Personal Data We Collect

A win44bet collects only the data necessary to operate the platform securely and deliver the best possible experience. Nothing is collected without a legitimate, well-defined purpose.

Win44bet does not collect sensitive data such as racial or ethnic origin, religious beliefs, or genetic or biometric data, except where strictly required for identity verification mandated by law.

3. How and Why We Use Your Data

A win44bet uses your personal data exclusively for the purposes described below. No data is used for anything other than what is listed here without your express consent:

• Operate your account: create and maintain your profile, authenticate your access, and display your betting history and balance;
• Process transactions: process deposits via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago, and withdrawals via Pix and TED bank transfer to banks such as Nubank, Itaú, Bradesco, and Banco do Brasil;
• Verify identity: comply with anti-money laundering (AML) obligations and eligibility verification (minimum age of 18, residence in Brazil);
• Personalize your experience: display relevant odds and promotions based on your betting history in the Brasileirão, Libertadores, UFC, and other sports you follow;
• Customer support: answering questions, resolving ticket disputes, and assisting with account issues via chat, WhatsApp, or email;
• Security and fraud prevention: detect and block suspicious behavior, such as creating multiple accounts or using a VPN to bypass geographic restrictions;
• Meet legal obligations: maintaining financial records required by law, responding to requests from competent authorities, and complying with court orders;
• Responsible gambling: monitor usage patterns to identify behaviors that may indicate gambling-related issues and activate the available responsible gambling tools.

4. Legal Basis for Processing

Under the LGPD, all personal data processing must have a legal basis. The win44bet bases its data processing activities on the following legal grounds:

• Contract performance (art. 7, V): the processing necessary to operate your account, handle bets and withdrawals, and deliver the services you signed up for on win44bet;
• Compliance with a legal or regulatory obligation (art. 7, II): identity verification, mandatory financial records, anti-money laundering compliance, and responses to competent public authorities;
• Legitimate interest (Art. 7, IX): fraud detection, platform security, risk analysis, responsible gambling monitoring, and experience personalization, always respecting your rights and reasonable expectations;
• Consent (art. 7, I): sending marketing communications and using non-essential cookies, subject to explicit opt-in.

Where processing is based on consent, you may withdraw it at any time without affecting other processing activities based on different legal grounds.

5. Sharing Data with Third Parties

A win44bet does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes. Data sharing only takes place in the following situations, all with a legitimate purpose and data protection agreements in place:

• Payment processors: authorized gateways that process transactions via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago. These partners receive only the minimum data required to complete the transaction;
• Identity verification (KYC) providers: CPF and document verification services used to meet regulatory requirements for fraud prevention and anti-money laundering;
• Game providers: companies that provide crash games, slots, live roulette, and other casino games may receive minimal technical data (anonymized session identifier) to display and record results;
• IT Infrastructure: servers and cloud services used to host the platform, all covered by data processing agreements compliant with the LGPD;
• Public authorities: when required by law, court order, or applicable regulation in Brazil.

6. Data Storage and Retention

The personal data collected by win44bet are stored on secure servers with strict access controls and encryption at rest. The platform retains your data for as long as necessary to fulfill the purposes for which it was collected.

Applicable retention periods:

• Active account data: retained for as long as your account remains active on win44bet;
• Financial transaction data: a minimum of 5 (five) years following the transaction, in accordance with Brazilian tax and regulatory obligations;
• Betting records: a minimum of 5 (five) years for audit and regulatory compliance purposes;
• Identity verification data (KYC): minimum of 5 (five) years after account closure, in accordance with anti-money laundering legislation;
• Support data: up to 2 (two) years after the ticket is closed;
• Marketing data (consent-based): deleted upon withdrawal of consent or, at most, 2 years after the last interaction.

Once retention periods expire, data is securely deleted or anonymized so that it can no longer be linked to you.

7. Data Security

A win44bet implements appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, alteration, or improper disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all communications between client and server;
• Encryption of data at rest on storage servers;
• Tokenization of financial data — card numbers are never stored in readable format;
• Two-factor authentication (2FA) available to all users and mandatory for staff with access to data;
• Role-based access controls — each team member can only access the data required for their role;
• Continuous security monitoring and periodic penetration testing carried out by specialized teams;
• Incident response plan with documented procedures for detection, containment, and notification.

No system is 100% breach-proof. That's why we also recommend adopting good security habits: use strong, unique passwords, enable 2FA on your win44bet account, and never share your login credentials with anyone.

8. Cookies and Similar Technologies

A win44bet uses cookies and similar technologies to improve your experience on the platform. Cookies are small text files stored on your device that allow the site to remember information about your visit.

Types of cookies used:

• Essential cookies: required for the platform's basic operation — login, account session, betting slip. They cannot be disabled without affecting your ability to use the services;
• Performance cookies: collect anonymous data on how users navigate the platform to help improve the experience — most visited pages, load times, and errors encountered;
• Functional cookies: remember your preferences, such as language, currency (R$), and display settings;
• Analytical cookies: used to understand aggregate usage patterns and improve the platform — always with anonymized or pseudonymized data.

You can manage your cookie preferences through your browser settings or via the privacy panel available in your win44bet account. Disabling non-essential cookies does not affect your ability to place bets or make withdrawals.

9. Your Rights under the LGPD

The LGPD grants you, as a personal data subject, a set of rights that the win44bet is committed to upholding. Here's what you can request at any time:

To exercise any of these rights, send an email to suporte@win44bet.best with the subject line "LGPD Request — [Right Type]". win44bet will respond within 15 business days. For more complex requests, this deadline may be extended with proper justification.

10. Data of Minors

The services of win44bet are intended exclusively for users aged 18 and over residing in Brazil. The platform does not intentionally collect personal data from minors, and CPF verification at registration is one of the key mechanisms in place to ensure this.

If win44bet identifies — by any means — that a user is under 18 years of age, the account is closed immediately, the data is deleted as soon as possible (subject to minimum legal retention obligations), and the balance is returned to the legal guardian upon proof of guardianship or family relationship.

If you are a parent or legal guardian and have identified that a minor has used the win44bet platform, please contact us immediately via live chat or at suporte@win44bet.best. Our team will take the necessary steps as a priority.

11. International Data Transfers

To operate the platform at the level of quality Brazilian users expect, the win44bet may use technology service providers and game suppliers based outside Brazil. This may involve transferring some personal data to servers located in other countries.

When this occurs, win44bet ensures that:

• The destination country offers a level of personal data protection that is adequate or equivalent to that of the LGPD;
• Standard data protection contractual clauses are included in agreements with the relevant service providers;
• Only the data strictly necessary for the specific purpose is transferred;
• International partners are subject to audits and contractual security obligations equivalent to those adopted in Brazil.

Transfers to jurisdictions without adequate protection recognized by the ANPD only take place on the basis of specific contractual clauses approved by the authority or with the data subject's explicit consent.

12. Updates to this Privacy Policy

A win44bet may update this Privacy Policy at any time to reflect changes in data processing practices, Brazilian legislation, or the services offered.

When changes are significant — meaning they materially affect your rights or the way your data is handled — you will be notified via your registered email and through a prominent notice within the platform at least 15 days before the new terms take effect.

Minor editorial or clarifying changes that do not affect your rights may be implemented without prior notice. In all cases, the "last updated" date shown at the top of this document will be revised.

Continued use of the win44bet platform after the effective date of any update constitutes acceptance of the new terms. If you do not agree with the changes, you may close your account and withdraw your balance before the effective date.

13. Contact, DPO, and Privacy Channel

A win44bet has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO is the point of contact for all matters related to privacy, data processing, and the exercise of data subjects' rights.

To reach win44bet's privacy channel:

• Email: suporte@win44bet.best — subject: "Privacy / LGPD"
• Live chat: available 24 hours a day on the win44bet website and app
• WhatsApp: available at the number shown in the platform's support section

Win44bet is committed to responding to privacy-related requests within 15 business days, as required by the LGPD. For urgent matters involving security incidents or unauthorized account access, the response time is up to 24 hours via live chat.

This Privacy Policy has been in effect since January 2026. For legal and regulatory purposes, the prevailing language is Brazilian Portuguese and the applicable law is Brazilian law.